JamieRocks Fashion Jewelry

Frequently Asked Questions

HOW CAN I CONTACT CUSTOMER SERVICE?

Send Us An Email

For Sales inquiries
sales@jamierocks.net  /  info@jamierocks.net 

For Damages/Returns/Exchanges

customerservice@jamierocks.net

Customer Service will respond to your email as soon as possible, your concerns are very important to us. We look forward to hearing from you. If you have any questions. 

Call Us
Need assistance? 201.792.9633  /   201.792.9634 Our Customer Service team are there to serve you at the following times:

  • Monday through Friday: 9:00 a.m. to 6:00 p.m. EST.
  • Saturday and Sunday: Closed

Fax Us

You can fax us at 201.792.9635


WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Jamierocks accepts American Express, MasterCard, Visa, and Discover Card. We also offer PayPal, Amazon Payment, and Visa Checkout. We do not accept cash, checks or cash-on-delivery (C.O.D.)


WHEN SHOULD I EXPECT TO SEE MY REFUND?

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund claim.

If your refund claim is approved, then a credit will be applied to your credit card or original method of payment within a reasonable time.


HOW LONG WILL IT TAKE MY ORDER TO SHIP?

This timing depends on the availability of your item. If the item is needed by a specific date, be sure to confirm the shipping time with us before purchasing.


IT LOOK LIKE YOU CHARGED ME MULTIPLE TIMES.  HELP!

Unless you received an order confirmation, we did not charge your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again.